Protokoll & etikett : käsiraamat ärimeestele ja poliitikutele

What is diplomacy, and who are diplomats? What are the requirements for diplomats? How are diplomats accredited? What tasks do diplomats perform? Are consuls diplomats? What does diplomatic immunity and privileges entail? How should negotiations be conducted, and conferences organized? How should business cards, invitations, and letters be formatted? How should ceremonies and receptions be organized? How should one behave at receptions? How should one dress?