1 General provisions
1.1 The conditions of sale of the University of Tartu e-bookshop (‘e-bookshop’) apply to any natural or legal person (‘buyer’) who uses the e-bookshop at firstname.lastname@example.org and enters into a contract with the University of Tartu (‘seller’; registry code 74001073, address Ülikooli 18, 50090 Tartu) for the purchase of goods from the e-bookshop.
1.2 The prices of the goods sold in the e-bookshop are shown next to the goods. The prices do not include delivery charges, which depend on the location of the buyer and the chosen delivery method. Delivery charges are displayed to the buyer at the time of placing the order.
2 Placing an order
2.1 The prices of all goods sold in the e-shop are shown in euros; a buyer can buy the goods as:
2.1.1 an unregistered customer;
2.1.2 a registered customer.
2.2 To purchase the goods, the buyer adds the desired goods into the basket.
2.3 To place the order, the buyer completes the required data fields and chooses the suitable delivery method (see clause 3.3). The buyer is then shown the purchase price, which the buyer pays via a bank link or a credit card.
2.4 The contract of sale takes effect after the purchase price has been received on the bank account of the e-bookshop.
2.5 If the seller is unable to deliver the goods because the goods are out of stock or due to another reason, the seller informs the buyer at the earliest opportunity and refunds the purchase price (including the delivery cost of the goods) immediately, but not later than 14 calendar days after informing the customer.
3 Placing an order
3.1 The seller delivers goods to Estonia and to any other country.
3.2 The seller processes e-shop orders on weekdays from 9–16.
3.3 Buyers can receive the goods in the following ways:
3.3.1 in Estonia, in an automated parcel terminal of their choice or at the post office near the buyer’s address. The charges for the delivery of goods are paid by the buyer.
3.3.2 for international shipments, at the post office near the buyer’s address. The charges for the delivery of goods are paid by the buyer;
3.3.3 by picking up the goods. Goods can be picked up after the buyer receives a notification that they are ready at the Information Desk of the University of Tartu Library (W. Struve 1, Tartu) during library opening hours. In this case, delivery charge is not applied.
3.4 The order will be fulfilled in four weekdays starting from the moment the payment is received.
3.5 If the buyer fails to pick up the delivery at the automated parcel terminal within the time limit and the parcel is returned to the seller, the seller will assume that the buyer has withdrawn from the contract of sale. In this case the seller refunds the purchase price paid for the goods (in the case of goods ordered into an automated parcel terminal), minus the delivery charge, to the buyer’s bank account from which the buyer paid for the order, immediately but not later than 14 calendar days of the date the goods arrived back to the library e-bookshop.
3.6 If the buyer still wishes to receive the goods and contacts the e-bookshop, the goods will be resent by agreement between the parties and the buyer will pay the delivery cost directly to the provider of the automated parcel delivery service.
3.7 If the buyer does not pick up their goods at the UT Library Information Desk in six months starting from the placing of the order (unless otherwise agreed between the buyer and the seller), the seller will assume that the buyer has withdrawn from the contract of sale. In this case the seller refunds the purchase price paid for the goods to the buyer’s bank account from which the buyer paid for the order, immediately but not later than 14 calendar days of the date.
4 Placing an order
4.1 After receipt of goods, the buyer has the right to cancel the contract of sale within 14 calendar days and return the goods to the seller.
4.2 The right to cancel the contract of sale is not extended to buyers who are legal persons.
4.3 To use the 14-day right of cancellation, the buyer must not use the purchased goods in any other way than is necessary to ascertain the nature, qualities and functioning of the goods in a similar way to that used in a physical store.
4.4 To use the right to cancel, the buyer must complete an application for cancellation and send it within 14 days of the receipt of goods to the seller’s email address email@example.com.
4.5 After submitting the application for cancellation, the buyer will return the goods into the parcel terminal or the University of Tartu Library (W. Struve 1) within 14 calendar days, or submit a proof to the seller of having handed over the goods within the same period to a logistics partner of the University of Tartu.
4.6 The cost of return of goods is covered by the buyer, except if the reason for return is the non-compliance of goods (e.g. wrong or faulty goods).
4.7 The purchase price is refunded as follows:
4.7.1 After receiving the returned goods, the seller immediately, but not later than 14 calendar days from the receipt of the application for cancellation, refunds all sums received from the buyer under the contract of sale to the buyer.
4.7.2 The seller may refuse to make the refund specified in clause 4.7.1 until the buyer has returned the goods or submitted proof of having done so, whichever is earlier.
4.7.3 If the buyer has expressly chosen a different method of delivery than the cheapest standard delivery method offered by the e-bookshop, the seller is not required to compensate the cost exceeding the standard delivery charge.
4.7.4 If the buyer has used the goods for another purpose than those specified in clause 4.3 or if the goods bear signs of use or wear, the seller has the right to reduce the refunded amount proportionally to the decrease in the value of goods.
4.8.1 The seller is liable for the non-compliance of goods and defects that existed at the time of delivery of goods to the buyer.
4.8.2 When a defect becomes apparent, the buyer has the right to contact the seller within two months of the first appearance of the defect by email to firstname.lastname@example.org.
4.8.3 The buyer will send other complaints about the e-bookshop by email to email@example.com.
4.8.4 If goods bought from the e-bookshop have defects for which the seller is liable, the seller will repair or replace the defective goods. If the goods cannot be repaired or replaced, the seller will refund all the amounts received from the buyer under the contract of sale.
4.8.5 The seller is not liable for defects that emerge after the delivery of goods to the buyer.
4.8.6 The seller responds to the buyer’s complaint in a written form or in a form that can be reproduced in writing within 15 calendar days.
5 Placing an order
5.2 The University of Tartu is the controller of personal data. The University of Tartu sends the personal data necessary for making payments to the processor of data, Maksekeskus AS.
6 Placing an order
6.1 If the buyer and the seller are not able to settle a dispute by negotiations, the buyer may contact the Consumer Dispute Committee. The procedural rules are available and the application can be submitted here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract of sale between the buyer and the seller. The committee reviews the buyer’s complaint free of charge.
6.2 The buyer may also contact Online Dispute Resolution platform of the European Union.